Mohadese Nezhadbagheri Poor; Noori Kaabomeir
Abstract
IntroductionThis research was conducted with the aim of investigating the effectiveness of stress management training on job stress and self-efficacy by controlling the neurotic personality of call center employees of Irancell Company in 2023. MethodThe research method was a semi-experimental pre-test-post-test ...
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IntroductionThis research was conducted with the aim of investigating the effectiveness of stress management training on job stress and self-efficacy by controlling the neurotic personality of call center employees of Irancell Company in 2023. MethodThe research method was a semi-experimental pre-test-post-test type with a control group. The statistical population of the research was all the employees of the call center of Irancell Company in Mashhad in 1402, among whom 30 employees were selected by available sampling method and randomly placed in two experimental and control groups (15 people in each group). The experimental group underwent 8 sessions of 90-minutes stress management training, and the control group did not receive any intervention until the end of the study. The research tools included self-efficacy (Sherer et al., 1982), job stress (Orly and Girdano, 1980) and neuroticism (Costa and McCree, 1992) questionnaires. Research data were analyzed using multivariate covariance analysis and SPSS-27 software. ResultsThe results of the research showed that stress management training is effective on occupational stress and self-efficacy by controlling the personality traits of Mashhad call center employees (P<0.05). DiscussionThe results of the research indicate that stress management training leads to an increase in self-efficacy and a reduction in occupational stress of the call center employees of Irancell Company in Mashhad. According to the obtained results, it seems that holding stress management training courses to create more adaptability and manage stressful conditions in work environments, as well as improve and increase the mental health of employees, and as a result, improve organizational quality and productivity, on a regular basis recommended for employees.
